♬✿.。.:* ORDER PROCESSING:
I generally dispatch orders within 3 working days. You will receive an email within this timeframe to let you know your order is on its way.
♬✿.。.:* MELBOURNE LOCAL PICKUP:
For Melbourne based customers I also offer local pick up at Hawthorn VIC 3122. Please directly message my Instagram account @pinkduck_handmade for payment and pickup!
♬✿.。.:* HOLIDAY MODE:
When I’m on holiday, shipping will be temporarily delayed. The website will be placed in password mode with a notice clearly stating the next shipping date.
Please only enter and make a purchase if you’re okay with the delay – any orders place during this time will ship after I return.
No change of mind cancellation or refunds will be accepted once a purchase is made.
。◕‿-。 DOMESTIC SHIPPING (AUSTRALIA) RATES AND ESTIMATES
I offer FREE shipping for domestic orders above $50.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Carrier: Australia Post
Hence I do ship to PO boxes and parcel lockers, you are welcome to leave them as the address.
| Shipping option | Shipping option Estimated delivery time | Price |
| Standard shipping (orders below $50) | Dispatch around 3 business days | $10 |
| Standard shipping (orders above $50) | Dispatch around 3 business days | FREE |
。◕‿-。 INTERNATIONAL SHIPPING
Please note I DO NOT ship to EU countries (except UK) due to the complexity of the EU import code. Sometimes they get returned for unsure reasons.
(Update: also include United States and Canada due to the complexity of new import tariff rules, I don’t think I am able to figure that out, sorry! )
We only offer international shipping to the following countries:
· New Zealand
· United Kingdom
· Singapore
· Malaysia
· Japan
· South Korea
· Hong Kong
Shipping charges for your order will be calculated and displayed at checkout.
New Zealand
| Shipping option | Estimated delivery time | Price |
| Standard shipping (orders below AUD $50) | Dispatch around 3 business days | $15 |
| Standard shipping (orders above AUD $65) | Dispatch around 3 business days | FREE |
All Other Listed Countries
| Shipping option | Estimated delivery time | Price |
| Flat Rate | Dispatch around 3 business days | $25 |
♬✿.。.:* REFUNDS, RETURNS AND EXCHANGES
At Pinkduck Handmade, all our products are handmade with care, making each item unique and one of a kind. Due the nature of our products, we do not accept change of mind refund, returns and exchanges after purchase. Thank you so much for your understanding
。◕‿◕。!
